A little help
Frequently asked
sweet questions.
Everything you need to know before ordering, gifting, freezing, or planning a larger celebration.
01How long do the cookies stay fresh?
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Cookies are best enjoyed fresh. Store them in an airtight container at room temperature; final shelf-life guidance can be adjusted for each recipe.
02Can I freeze the cookies?
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Yes. Most cookies freeze beautifully when tightly wrapped in an airtight container. Thaw at room temperature, then warm briefly for that fresh-baked feeling.
03What allergens should I know about?
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Products may contain or come into contact with wheat, milk, eggs, soy, peanuts, and tree nuts. Please share allergy concerns before ordering.
04Do you offer nut-free cookies?
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Some flavors do not include nuts, but the kitchen handles walnuts and other nuts. Cross-contact may be possible, so the bakery cannot currently guarantee a nut-free product.
05Where can I find ingredients?
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Ingredient details will be listed with each product and on packaging. Contact us before ordering if you need information about a specific ingredient.
06How do pickup and delivery work?
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Orders of 1–4 cookies are available for scheduled Wednesday pickup at 2112 Belzise Terrace, Fort Worth, TX 76104. Orders of 4–36 cookies can be delivered Friday or Saturday within a 20-mile radius, with fees based on your delivery zone. Zone 1 delivery is free with 12 or more cookies.
07What is the refund policy?
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Because each order is freshly made, completed orders are generally non-refundable. If there is a problem with your order, contact us promptly so we can make it right.
08How do large orders work?
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Orders over 36 cookies are handled through catering or wholesale. Submit the large-order form with your date, quantity, and event details to begin.
Still wondering?
We’re happy to help with ingredients, delivery, events, and special requests.
Ask us anything